If you feel that the world of Fair Trade has its very own language – don’t fret! We’ll keep you in the know!


With this glossary we’ll guide you through the common technical terms used by FLOCERT, Fairtrade International and the World Fair Trade Organization (WFTO).


Learn about the wor(l)ds of Fair Trade below!


A complaint is a formal expression of dissatisfaction with the quality of services delivered by FLOCERT and can be registered by any third party or member.

Go to the the Quality and Appeals page.

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