FLOCERT launches WhatsApp for allegations


To better support and protect farmers and workers in the Fairtrade system during this difficult time, FLOCERT opens a WhatsApp channel to submit allegations. The certification body for Fairtrade has also revised and improved its existing allegations process. Both measures respond directly to first COVID-19 projections suggesting long-standing systemic and social inequalities affecting poor and vulnerable groups disproportionately, with serious impacts on job security and labour conditions.

WhatsApp for allegations: +49 (0)228 2493230


Today, FLOCERT launches its multilingual WhatsApp channel for reporting any allegation against a Fairtrade-certified organisation. This will complement the existing reporting channels, such as FLOCERT’s homepage, e-mail, telephone and skype. The new service responds and processes allegations in FLOCERT’s five working languages; English, Spanish, French, Portuguese and German and intends to reach out to and empower farm and factory workers. To submit an allegation, the user contacts the number via a simple „Hi” in a first WhatsApp message and then responds to a series of prompts that support the official submission of an allegation. End-to-end encryption and FLOCERT’s strict data policy ensure the highest levels of privacy and confidentiality for any alleger. The above additional channel will be complemented by new forms of allegations processing: FLOCERT is now also piloting remote unannounced audits to investigate allegations, in the hope of reducing processing time for cases which do not require a physical audit.

“Due to COVID-19 we are currently limited in our ability to send our auditors to visit organisations onsite and assess compliance against the Fairtrade Standards. To remedy, we now offer easier and faster whistle blowing mechanisms for farmers and workers,“ explains Sugumar Raman, Director of Operations. “At the same time, we’ve revised our procedures and now will be able to investigate allegations remotely,” Raman continues. “We hope that these measures, once widely promoted, will prove useful additions in our fight against all forms or labour discrimination and exploitation.”


View the press release here


Also interesting: Understand the difference between appeals, allegations and complaints!

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